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Privacy Policy

Last updated: May 4, 2026

LC Pilot (“we”, “us”) is operated by LC Pilot, PO Box 134, Inglefield IN 47618, United States. This policy explains what personal data we collect, why, who we share it with, how long we keep it, and the rights you have.

Information We Collect

Anonymous use of the calculator

You can use the public landed-cost calculator without an account. Calculation inputs are processed server-side and not associated with any identity beyond standard request logs (IP address, user agent, timestamp) retained for security and rate-limiting purposes.

Account holders

When you create an account we collect your email address and full name. If you sign up via Google we additionally receive your Google account ID and profile photo URL. If you subscribe to a paid plan, payment processing is handled by Stripe — we never receive or store full card numbers (Stripe Radar may collect IP, browser fingerprint, and device data for fraud-prevention; see Stripe’s policy).

Shopify integration

If you connect a Shopify store, we receive product data (titles, descriptions, prices, variants, images, inventory levels) needed to compute landed cost and margin, plus the store’s domain, plan name, and an OAuth access token. We do not receive customer or order data. We register the three GDPR-mandated webhooks (customers/data_request, customers/redact, shop/redact) and act on them within 30 days of receipt.

Backend data we hold about your activity

We store the following categories of data tied to your account so the product can function:

Cookies, analytics, and similar technologies

We use first-party analytics to understand how the calculator is used:

You can change your analytics preference anytime at Your Privacy Choices.

How We Use Your Information

We use your information to operate LC Pilot: storing your calculation history, classifying products via AI, computing landed costs and tariff alerts, processing payments, sending account/billing/onboarding email, attributing affiliate commissions, and detecting and preventing abuse. We do not use your data for advertising, profiling, or third-party marketing.

Sub-Processors

We share limited data with the following service providers to operate LC Pilot. Each is bound by its own privacy and data-processing terms:

We do not sell your personal information, and we do not share data with these sub-processors for any purpose other than operating LC Pilot on your behalf.

International Data Transfers

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, your personal data is transferred to the United States and other countries where our sub-processors operate. We rely on the European Commission’s Standard Contractual Clauses (SCCs) and our sub-processors’ Data Processing Addenda as our transfer mechanism. We do not engage in any onward transfer outside this set of providers.

Data Retention

We retain personal data only for as long as necessary to operate the service, to comply with legal obligations, or to resolve disputes. Specific retention windows:

Your Rights

Depending on your location, you have rights under the EU/UK GDPR, the California CCPA/CPRA, and similar state laws (Virginia, Colorado, Connecticut, Utah). You may:

We respond to all access/deletion requests within 14 days. We will not deny service, charge a different price, or provide a different level of service if you exercise any of these rights (CCPA non-discrimination).

California Privacy Rights (CCPA / CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act. We affirm:

Children Under 13 (COPPA)

LC Pilot is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at support@lcpilot.com and we will promptly delete it. The service is intended for users 18 years of age or older per our Terms of Service.

Do Not Track

We do not currently respond to browser-level “Do Not Track” signals because there is no industry consensus on how to interpret them. We do honor the GPC signal as an opt-out from sale/sharing under California law (described above).

Data Security & Breach Notification

Your data is stored with industry-standard encryption at rest and in transit (HTTPS / TLS 1.2+), row-level security policies, and principle-of-least-privilege access controls. In the event of a personal-data breach affecting your data, we will notify you and the relevant supervisory authorities within 72 hours of confirming the breach, as required by GDPR Article 33 and applicable US state breach-notification laws.

Changes to This Policy

We may update this policy from time to time to reflect changes in the service or legal requirements. Material changes will be communicated via email to active account holders and reflected in the “Last updated” date at the top.

Contact

For privacy questions, requests under GDPR/CCPA, or any other data-related inquiry, contact us at support@lcpilot.com or by mail at LC Pilot, PO Box 134, Inglefield IN 47618, USA.